News & Events

AVOID THE SURPRISE

A MESSAGE FROM THE CITY OF GENEVA WATER DEPARTMENT

Don’t let cold weather catch you unprepared. Click here to read on how you can protect your water lines during the winter months.

Architectural Review Board

The City of Geneva has a vacancy on its Architectural Review Board. This Board meets on an as needed basis to review plans for exterior changes to our downtown. Meetings take place on the third Monday of every month in which there is an application. This is an active Board position and every member counts. If you are a member of the Geneva community, looking for a way to get involved and have a background in real estate, construction, planning or like field, please email your interest to zoning@genevaohio.com or call (440) 466 4675 and an application will be provided.

Income Tax Levy Recomendations

We are providing some information on the recommended use of the potential Income Tax Levy revenue. City Council has had several meetings to review and discuss all the needs and the attached spreadsheet is the Information on how the revenue can be used and the impact it will have on the Residents.

If you have any questions, please contact Doug Starkey, City Manager at (440) 466-4675.

Tax Levy Recommendations

Liberty Street Bridge- Ashtabula County Covered Bridge Festival

Celebrate with the city of Geneva for the Ashtabula County Covered Bridge Festival. Geneva’s Liberty Street Bridge is one of 19 covered bridges within Ashtabula County and happens to be the smallest covered bridge.

Vendors will be at the Liberty Street Bridge each day from 9am-5pm.

If you are interested in having a vendor booth please contact Beth at bcheney@rae-ann.net or 440.645.5711.

Vendors will have festival merchandise for sale (i.e shirts, post cards, the 2018 Calendar grab one fast/early these always sell out). Free festival programs including self guided tour maps.

Winterfest Court will be at the Liberty Street Bridge Saturday & Sunday from 9am-4pm for a Cider & Donuts Sale. Don’t miss out on a fabulous fall treat and to help out for a good cause! 

Coaches Needed!

Youth Basketball Coaches Needed: 

 This program cannot be offered without coaches.  If you are interested in coaching, please contact Dolores Allen at 440-466-9139 or email genevarec@genevaohio.com

Geneva requires coaches to submit to a background check.

 

improve

City of Geneva’s List of Projects and Improvements

The City of Geneva has worked hard to keep our City moving forward with projects and has been persistent on looking for grants and 0% interest loans. The attached worksheet provides details on all the projects and improvements that have been completed in the City of Geneva since 2013 to present and breaks down the funding source for these projects. If you have any questions, please feel free to contact the City Manager at (440) 466-4675 or citymanager@genevaohio.gov

Please click here to view the project list.

Loss of Local Government Funding

The linked spreadsheet is to provide the public with detailed information on how the loss of the Local Government Funding has affected the City of Geneva. Since the Local Government Funding was cut in 2012 the City of Geneva has had a cumulative loss of $1,974,011.92. This made a huge impact on our City and our ability to address the capital needs. If you have any questions, please feel free to contact the City Manager at (440) 466-4675 or citymanager@genevaohio.gov

Click here to view

Capital

City’s 5 Year Capital Plan

We would like to provide information on the City of Geneva 5 Year Capital Plan. The goal would be to complete these capital needs if funds are available. If you have any questions, please feel free to contact the City Manager at (440) 466-4675 or citymanager@genevaohio.gov

Click here to view the plan

Yoga Classes Monday & Wednesday 8AM

Yoga Classes Monday & Wednesday 8AM

Don’t be scared. You may discover something new about yourself. Like, you love yoga!

Yoga classes are held at the recreation center in downtown Geneva every Monday & Wednesday at 8:00am. The class is 45 minutes and is donation only for residents of Geneva.

Swift911 Community Notification Enrollment

Community Notification Enrollment for Ashtabula County – Swift911 Sign Up

Ashtabula County has implemented Swift Reach Swift911 alerting solution. This will allow us to alert our community with emergency messages and provide information on how to take action.

Some contact information, either provided by SwiftReach or from our internal collections, has already been uploaded in the system. However, many of our community members are not in the system.

There are two (2) simple options to opt-in and provide contact information, or change the current information we have for you.

Swift911 WEB PORTAL

Click on the Swift911 link above and follow instructions to provide your information.

Swift911 MOBILE APP

To get the Swift911 Mobile App, simply text the word “Swift911” to “99538”. You will receive a response with a link for the Swift911 Public App within your app store. This app is free and available on most Apple, Android and Windows smart phones.

We can only alert you of an emergency if we have your correct contact information. So please, help us help our Ashtabula County in keeping everyone informed.

The City of Geneva is encouraging their citizens to sign up for the Community Notification,

Should you not have Internet access, please contact a friend or family member to help add your contact information. You can also call the County directly at 440-576-9148 for assistance.

Thank you.

Geneva Senior Center Information, News & Calendar of Events

[h4]Senior Center Brochure[/h4]
Senior Center Brochure

[h4]Newsletter & Calendar[/h4]

October Newsletter

[h4]Geneva Area Senior Center[/h4]
62 West Main Street
Geneva, OH 44041

440-466-3048

Denny Brown – Site Director, ext. 1
Joan Mullen – Program Coordinator, ext. 2
Bob Warner – Technology Coordinator, ext. 1
Beth Carney – Prescription Assistance, ext. 3
Transportation, ext. 2

The Geneva Senior Center is free to all people age 60 and older. The center is a place for free activities and services for senior citizens, including free smoke alarms, blood sugar testing, notary service, blood pressure checks, handyman services, transportation, crafts, card games, puzzles, arts and music programs and more. Read our Senior Center Brochure below.

 

Online Bill Pay

Online Bill Pay

Online Bill Pay Information

Pay your bill On-line at: https://goo.gl/NxgzAS

Online Presentment and Payment FAQ’s

General
What are some of the benefits of receiving my bill electronically?
It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time and helps the environment by saving trees. You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the invoice if needed.

What are the benefits of paying a bill online?
Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, saves money (no more stamps, paper checks or envelopes), and Invoice Cloud will store your information for future use – but only if you choose to store it.

What is Invoice Cloud?
Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.

What is the relationship between my city, town or utility and Invoice Cloud?
The City of Geneva wanted to make paying bills easier for their customers, but didn’t have the electronic presentment and payment systems required to display, safely process and store financial information. The City of Geneva chose Invoice Cloud because it is easy to use, and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.

Using the System
How does the system work?
It is very simple. Here are the 3 steps taken by customers:
1.Customer receives email notification or accesses account via the City of Geneva website by clicking on the “View and Pay Your Bill” button.
2.Customer locates and views invoice and either enters payment information for a One Time Payment or registers to schedule a payment.
3.Customer receives an email confirmation with their payment amount and payment process date.

Can I use an Apple /Mac to use the service?
Yes, many customers use Macs.

What Browsers are supported?
The service supports all modern browsers.

I cannot locate my bill?
Please scroll down on the page to view the matching items at the bottom.  If you still cannot locate your bill, verify the information you entered is typed exactly how it is presented on your bill.  For additional assistance, contact the City of Geneva @ (440) 466-4675.

Do I have to enter an email address to make a payment?
Yes, an email address is required for payment confirmation.   A payment receipt is sent via email.

When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
Under “How would you like to pay” click on the drop-down box and choose EFT Check.

Will I receive a confirmation email that my bill has been paid?
Yes, you will receive a confirmation email.
Do I need to register to pay a bill?
You may need to register to receive electronic bills by email, but registration is not required for One Time Payments. One Time Payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.

Why should I register to pay a bill?
By registering, you have access to all of your invoices regardless of type and all of the features of the payment portal. These features include the ability to view all current invoices, see previous invoices and payment dates, update your profile information, access the online customer service system, go paperless, schedule payments for a specific dates, and sign up for Auto-Pay if you choose. You also avoid having to enter your payment information each time you pay a bill.

How Do I Register?
Registering is easy and can be done when you make a payment. There are two ways you can make a payment.
1.When you receive an email notification that your bill is ready to paid, simply click on the “View and Pay Your Bill Online” button. You will be directed to the City of Geneva’s “View and Pay Your Bill Online” site, powered by Invoice Cloud. Once there, you will be given the opportunity to register or make a One Time Payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
2.You can go directly to the City of Geneva’s website and click on the “View and Pay Your Bill Online” button. You will then be directed to the City of Geneva’s “View and Pay Your Bill Online” site, powered by Invoice Cloud. Once there, you will need to locate your account and be given the opportunity to register or make a one time payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.

How do I find my account number to login?
Once you have registered, you will need only your email address and password to log in. To login the first time you use the system, you will need your account number or customer ID from your bill. The “locate your bill” screen gives instructions regarding the required information.

I forgot my Password, how do I find it?
You should click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate this information, you may call the City of Geneva, and after verifying your identity, they can provide you with the information.

Can more than one person pay bills online for the same account?
There are two ways that payment responsibilities can be shared. If the other payer is part of your household, you may choose to share your login information with that individual. In a situation where personal financial data is not shared, you may forward your email notification to the individual, who will then click on the “View and Pay Your Bill Online” button and elect to make a one time payment. They will need to enter their name, email address, address and payment information. They will receive the payment confirmation. You can verify their payment by viewing the invoices in your account.

Payment
What forms of payment can I use?
You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Please check the City of Geneva’s website for the credit and debit cards that are eligible.

Can I still send in a paper check?
Yes, your bill can be paid in any of the following ways:
•Email notification based payment – click the “View and Pay Your Bill Online” button in your email
•Web based online payment – login to online bill pay via the City of Geneva’s website
•Phone payments – call the City of Geneva @ (440) 466-4675
•Paper check – sent by whatever means you choose, including US Postal Service (note:  many paper checks today are converted into electronic transactions once they are received by the biller).

What is a service or convenience fee?
A non refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment.

If I don’t have email can I still process an electronic payment?
No, to complete the online payment process, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from any of the following services: yahoo.com, hotmail.com, or gmail.com.

What are the costs for paying online?
There are no signup costs or subscription fees. The non-refundable service fee when using an ACH transfer (electronic check) from your checking or savings account is $0.95 per transaction.
The non-refundable service fee when using credit cards is a percentage-based or flat rate fee that varies depending on the card type and the bill you are paying. The service fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing.

There are fees imposed by The City of Geneva/Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank’s fee schedule.

How should I enter my credit card information?
The information you enter on the payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

How will I know that my payment has been accepted?
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment. You may need to call the City of Geneva in order to pay again.

Can I use more than one payment method per transaction?
Yes, the City of Geneva does accept partial payments. You may use one payment method for part of the transaction and another payment method for other parts of the transaction.

How long does it take for a credit card transaction to process if I pay online?
Credit card transactions typically take 48 hours to settle.  An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?
EFT transactions typically take 48 – 72 hours to settle.    

Do I need to notify my bank or change bank accounts?
No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you may pay your bill twice.

What information do I need to make a payment?
If you are registered, the only information you need to have available to complete a payment transaction is your email address and password. If you make a One Time Payment, then you will also need your bank account or credit card information and your account number.

When can I pay?
You can make payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.

Can I tell if my payment has been posted?
Yes, simply login to your account and select “View paid or closed invoices”. If you are a registered customer, you will receive an email notification.

Will I have online access to my account?
Yes, you will have 24/7 access to your account for invoice review and payment, payment history and customer service requests.

How long will my payment history be maintained?
24 months is the standard retention period.

Will I be able to print a copy of my bill?
Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

How do I change my account information?
Simply log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to call the City of Geneva @ (440) 466-4675 and have them change it for you.

Why am I being charged a late fee?
If you feel that this fee has been assessed in error or you would like more information about late fee charges, please contact the City of Geneva @ (440) 466-4675.

Advanced Features
How much does paying online help the environment?
Paying online is only half of the benefit, by going paperless and not receiving paper invoices, you can increase the effect you can have on the environment. There are several ways reducing paper consumption helps the environment, including saving trees and using less gas. According to the PayItGreen AllianceTM, if one in five households were to switch to electronic payments, statements and bills, we could collectively save 1.8 million trees each year and avoid using 103 million gallons of gasoline to mail bills, statements, and payments. If you’d like to be part of that one in five, just sign up to “go paperless” in your account under my profile, paperless options.

What is Auto-Pay?
If you elect to opt in to Auto-Pay, it means that your bills will be paid automatically on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

Can I cancel Auto-Pay?
Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.
I signed up for Auto Pay but do not see any information under “My scheduled payments.”
The Auto Pay date will not appear under scheduled payments. Auto Pay will be debited from the customer’s account on the due date.   

What are scheduled payments?
Scheduled payments are scheduled individually by you for each bill on your specified date.

Can I schedule payments?
Yes. You can set up a future payment at any time prior to the bill due date.

Can I change a scheduled payment?
Yes, as long as it is changed before the date it was scheduled to be paid.

What is the difference between auto-pay and a scheduled payment?
Auto-pay is an automated process which pays your balance in full each billing cycle at 2am on the due date; scheduled payments are manually entered by you for the date you choose for each bill you choose.

What if I already have auto-pay or a scheduled payment set up with my bank?
You will need to contact your bank and cancel your automated or scheduled payment before the payment is due (typically payments are made a couple days in advance of the due date, so don’t wait until the last minute).

When I sign up to “Go Paperless,” will I still receive a paper bill in the mail?
No, you will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered, a second email address may added if you wish to send notifications to an additional or back up email address.

Can I start receiving paper bills again?
Yes, simply go into your profile and under Paperless Options, select “No, I don’t want to go paperless.” Be sure to update/save the change.

I received an email stating “Thank you for going paperless,” but I DID NOT sign up for paperless!
The paperless box is generally defaulted to enroll you in paperless billing because it helps the environment.
Option 1: Customer must click on “Complete paperless process” link within email to complete enrollment.  If they do not, the paperless option will not be active and will drop off system within a few days.  
Option 2: Customer can log into account and cancel paperless registration.
Choose >My Profile>paperless option>cancel paperless registration

What is Account Linking?
Self Service Account Linking means that Payers are able to view and pay all open bills with a single transaction. When registering bills under the same email address, payers are given the option to link the related accounts within the service. Linked accounts provide the following efficiencies:

•Faster, simpler payments across multiple accounts. For example, a customer with three service addresses can login to any one account and view, manage preferences (Auto Pay, Paperless setting etc.) and pay all of the accounts at the same time.
Linked accounts can access the same encrypted credit card and bank account information, so payers only need to enter it once.
•Multiple first email notifications scheduled for the same day, are grouped into one email rather than sent separately, resulting in fewer notifications for payers.
•Upon receipt of the email notification, the payer can view or pay all bills together.
•Payment receipts are always sent out individually.
•Editing an email or password changes it for all accounts in the linked group, however, changing an address, auto-pay or paperless setting is only for the accessed account.

Getting Help
Who do I contact with questions about a bill?
If you are unable to find the information you need in your online payment history or open invoices, please call the City of Geneva @ (440) 466-4675.

I accidentally deleted my current email notification, what should I do?
If you are registered, you can login via the City of Geneva website and view the bill there, or you can call the City of Geneva @ (440) 466-5675 and ask them to resend the email.

If I have additional questions or I am having trouble registering, who should I call?
The City of Geneva @ (440) 466-4675 can answer most questions.

Security
Is my information secure?
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.

Are my credit card and checking account information safe when I pay online?
Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the Biller does not see your complete account information.

What is PCI Compliance and why is it so important?
PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.  If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.  

Who has access to my account?
You and The City of Geneva authorized staff.  No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don’t even show your full financial information back to you.

Geneva Fire Station

Campfire Safety Tips

Campfire Safety Tips

Nothing says “summer” like a campfire or bonfire, but these fun activities also present a number of safety hazards.  According to a report from the United States Fire Administration, summer is one of the most dangerous seasons for fire-related injuries and deaths.  Fortunately, there are plenty of ways to protect yourself and your loved ones while still having a great time.

If you’ll be spending the summer camping or just toasting marshmallows in the back yard, it’s a good idea to educate yourself about campfire safety.  Keep the following tips in mind:

1. Follow Area Rules
Always follow the campfire rules for the area where you are camping or living. Some parks and towns prohibit fires, and these rules are there for a reason. Check the local regulations before you build your fire.

2. Know to Stop, Drop, and Roll
It is important to make sure that all members of your family know to “Stop, Drop, and Roll” if an article of clothing ever catches on fire.  Instead of just talking about it to young children, practice the steps together.

3. Check Your Surroundings
Choose a location for your campfire where it will not spread.  Never build a campfire near any dry leaves or grassy areas or under overhanging tree branches.  Before building a campfire, clear away all shrubbery and vegetation from the area, dig a pit for the fire, and surround it with rocks.

4. Be Smart About Lighter Fluid
Do not store gasoline, liquid fire starter, or any other type of flammable liquid near the campfire.  It’s too easy for stray flames to ignite these materials.

5. Keep Your Fire Away from the Tent
Do not place your campfire near the tent.  It should always be placed downwind from the tent.  Only use tents made from flame-retardant materials if you’ll be having a campfire.

6. Keep It Under Control
Do not build large campfires, even if they seem impressive.  It’s much safer to keep fires small so they are easier to control.

7. Stay Nearby
Never leave a campfire lit if there is no one to attend to it.  If you’re going to sleep for the night, always take the time to put the fire out.

8. Be Prepared
Never light a campfire if you do not have the means of extinguishing it. Always keep plenty of water and a shovel near the campfire to use in an emergency and to put the campfire out when you are finished using it.

9. Know How to Put It Out
To extinguish a campfire douse it with water, use the shovel to bury the fire with ash and dirt. Then douse the area with water.

Dedicated to Our Community,
Chief Dale S. Arkenburg